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General

What is SudoApp?

SudoApp gives you up to nine Sudo avatars free – each with its own custom phone number and email address. Now you can call, text and email anyone, anywhere in the world, for free – even if they don’t have SudoApp. Plus, SudoApp is 100% private. We don’t ask you to register, never require a username or password, and we don’t know who you are. Everything that happens inside Sudo is encrypted, with the private key always remaining on your device.

SudoApp gives you safety, control and strong anonymity:

  • UNLIMITED CALLING*. 9 FREE NUMBERS.
  • UNLIMITED MESSAGING. TEXT. PICTURES. VIDEO.
  • HACK-PROOF EMAIL. NO USERNAMES OR PASSWORDS.
  • END-TO-END ENCRYPTED. 100% PRIVATE.
  • SHOP ONLINE – SAFELY AND ANONYMOUSLY.

*Some calling limits and rates may apply. SudoApp-to-SudoAppo calls are always free. Learn More.

What are the benefits of using SudoApp?

SudoApp provides safety, security and privacy in the following ways:

  • SudoApp allows you to create and manage multiple Sudo identities—providing you with a multi-use, private and secure “avatar for anything.”
  • SudoApp gives you the control to choose where, when and how you share your personal information.
  • SudoApp lets you generate free, custom numbers to call anyone, anywhere, for free – both in and out of network*.
  • SudoApp gives you unlimited and 100% private messaging to send pictures, texts, videos and more to friends or groups – with ability to delete and modify sent messages at any time.
  • SudoApp lets you create custom, hack-proof email addresses that are temporary or permanent, allowing you to fight inbox clutter, organize your life and sign-up online – worry-free.
  • SudoApp lets you control your life by giving you the ability to separate your work contacts from your personal life.
  • SudoApp helps protect you from identity theft and credit card fraud when you use SudoPay virtual credit cards. Using SudoApp to shop online keeps your personal information private — while not exposing your physical credit card details.
  • Compartmentalize your life by using your Sudo identities for any situation—including searching, shopping, selling, socializing, dating and working.
  • Only you and your devices hold the security key to access your SudoApp data. The security key can also be backed up to the iCloud for ease of restoring or transferring your account to another device.
  • SudoApp gives you peace-of-mind with 100% privacy. Sudo-to-Sudo messaging leverages end-to-end encryption, thus keeping your messages private and secure.

*Some calling limits and rates may apply. SudoApp-to-SudoAppo calls are always free. Learn More.

Is SudoApp free to download?

SudoApp is completely FREE and can be downloaded from the Apple App store. Your free SudoApp service allows you to create up to 9 Sudo avatars – each with a unique phone number and email address – for calling, texting and emailing anyone, worldwide, for free*.

*Some calling limits and rates may apply. SudoApp-to-SudoAppo calls are always free. Learn More.

What does SudoApp cost to use?

SudoApp is completely FREE to use! * This includes unlimited calling and messaging anywhere in the world, even to people who don’t have SudoApp! Your free SudoApp service includes the following:

  • Up to nine Sudo avatars
  • Up to nine phone lines/numbers
  • Up to nine email addresses
  • Unlimited calls – FREE*
  • Unlimited text, picture and video messages – FREE*
  • Full end-to-end encryption of Sudo-to-Sudo messages
  • 1 GB of storage for all your Sudo email

* Data and roaming charges may apply. Check with your carrier for details. Certain exclusions may apply. Some calling limits and rates may apply. SudoApp-to-SudoAppo calls are always free. Learn More.

Unlimited calls for FREE? Really?

Yes really! Make calls worldwide using local and global phone numbers. Call anyone on any device, for free — even if they don’t have SudoApp. Call landlines, cell numbers or Sudo numbers all for free.*

* SudoApp-to-SudoApp (‘in-network’) calling and messaging are always free and unlimited, worldwide. SudoApp offers paid plans for calling premium destinations.  ‘Out-of-network’ communications to non-premium destinations are free and are subject to a fair usage limit of 20 hours per month for calling, and 3,000 total inbound/outbound SMS/MMS messages. Learn More.

Unlimited text, picture and video messages for FREE*? Really?

Yes really! Message anyone, on any mobile device worldwide, using your Sudo number.  In network, out of network, it’s all free. Sudo-to-Sudo messaging provides more advanced messaging features. See “Sudo-to-Sudo messaging” below for more details.

*Some messaging limits may apply. SudoApp-to-SudoAppo messaging is always free and unlimited.

Does SudoApp use full end-to-end encryption?

Yes, Sudo-to-Sudo advanced messaging provides end-to-end encryption, giving you 100% privacy. SudoApp messaging provides these possibilities:

  • Delete and modify sent messages at any time. Just slide left or right on a message to access options.
  • Share texts, pictures and videos with groups. Leave and return to groups as you wish.
  • Full end-to-end encryption. Plus, we’re so private we don’t even know who you are.
Once I have used all my nine FREE phone numbers can I get more?

Yes. After using your 9 free phone numbers, any additional numbers or resets will require an in-app purchase. Pricing varies and starts at $.99/number. If you are attempting a number reset, or are adding a phone number beyond your 9th number (i.e. if you deleted one of your 9 Sudos and are creating a new Sudo), SudoApp will prompt you with an in-app purchase. Note that you can only have nine phone numbers active at any time.

Do I need a username and password to access my SudoApp account?

No! In fact we don’t even know who you are. SudoApp uses security keys stored on your device to log into your account. Your Sudo data (calls, msg, email, etc.) is always encrypted with these security keys, and only you have access to them. You are the only person who can decrypt your data as only you and your device have the security keys to unlock it!

Which devices can I use SudoApp on?

SudoApp works on iPhone, iPad and iPod touch devices running iOS 9.0 and above. If you have an older device, please be sure to upgrade to at least iOS 9.0 before downloading and installing SudoApp.

Is SudoApp available on Android?

SudoApp is not currently available for Android devices, but we’re working hard to bring it to you. In the meantime, please join the Android waitlist available on our homepage at www.sudoapp.com.

Will SudoApp be available on any other device? The Web? Desktop?

Yes! With our upcoming SudoApp for Web app you will be able to access your SudoApp account from the browser on your desktop or notebook. Once available, you will be able to sync all your avatars, data and access all the functionality of SudoApp, right from your browser.

SudoApp Setup

Why does SudoApp ask me to accept Apple PUSH notifications?

Apple PUSH notifications are used to notify you that you have an incoming call, or a text/email message has arrived in SudoApp. If you do not accept PUSH notifications you will not be notified of incoming calls or that new messages/emails have arrived.

Why does SudoApp want access to my location services?

An optional feature when creating a Sudo phone number is to, by default, create your phone number in your current location. You can override this location if desired. If you don’t allow SudoApp to access your location services, you will always need to type in your location when creating a new phone number.

How do I create my first Sudo (Identity)?

After installing SudoApp you will be taken through the simple process of creating your first Sudo. You will be asked to provide a name and a location:

  • The name will be the name of your new Sudo and will also be used to derive the email address of your new Sudo (you can customize your email address during this process)
  • The location is used to generate a phone number for that specific location (City/Country)

After you have created your first Sudo, you can always go back and edit/change the details of the Sudo, including changing the phone number and/or email address.

How do I create a 2nd Sudo (Identity)?

Creating additional Sudos is simple and done with just one tap. From any of your Sudos, just tap the “Create New Sudo” button at the bottom of the screen. This creates a Sudo with a name and email address derived from the first Sudo you created when you installed SudoApp. You can then customize your phone number and/or edit the Sudo name, email address, and category as you wish. We recommend that you create a Sudo for shopping, another for selling, dating, socializing, etc. Use different phone numbers and email addresses for the different parts of your life.

How many Sudos can I create?

You can create up to nine Sudo avatars, each with a custom phone number, email address and dedicated browser.

How many phone numbers can I create?

You can create up to nine custom phone numbers for free. This includes adding a new phone number to a Sudo or resetting (changing) an existing phone number on an existing Sudo. For a small fee you can create additional phone numbers, however you can only have up to nine active phone numbers at a time.

How many email address can I create?

You can have up to nine active email address at any given time. Additionally you can reset (change) your active email address subject to our Fair Use Policy listed in the SudoApp Terms of Service.

What if I didn’t add a phone number when creating my Sudo?

No worries! You can add a phone number later by tapping the phone icon in the top right of your selected Sudo. Alternatively, you can tap the “i” icon on the bottom left of the selected Sudo and add the phone number via the settings icon on the back of the Sudo.

Can I edit/update the details of a Sudo after I have created it?

Yes, you can easily edit the details any of your Sudos by tapping on the “i” icon on the selected Sudo:

  • Tap “add notes” to add notes/data related to your Sudo such as sites you have used Sudo with or the purpose of this Sudo or anything else you need.

Tap the settings icon in the top left corner and update every aspect of your Sudo including:

  • Tap the camera icon to update your Avatar picture
  • Tap “Label” to update the Sudos Label. The Label is used to easily identify the Sudo and it’s purpose, for instance “Shopping,” “Selling,” “Dating,” “Craigslist,” etc.
  • Tap “Name” to update your name
  • Tap “Reset” beside the phone number to change your existing phone number
  • Tap “Reset” beside the email address to change your existing email address
  • Tap one of the colors to change your Sudos color theme
  • Tap “Delete this Sudo” to completely remove your Sudo, including all data

Tap “Done” in top right corner to save any changes.

What is the Sudo picture/avatar used for?

This is a visual cue to remind you of the purpose of the Sudo, and for a little fun. You can choose from the available avatars, choose from your photo library or take a picture with your device’s camera.

Can I access my SudoPay cards from a Sudo?

Yes! From a selected Sudo, tap the “card” icon in the bottom right of the Sudo. Now you will see all your SudoPay cards in the SudoPay app. You can link a card to your Sudo by these steps:

  • Tap one of the SudoPay cards
  • Tap “Setting”
  • Tap “Link to SudoApp”
  • Select a Sudo to link the SudoPay card to

Your Sudo is now linked to a SudoPay card, which allows easy access to the virtual credit card when making online purchases.

How do I delete a Sudo?

To delete a Sudo, tap the “i” icon on your selected Sudo, tap the settings icon in the left top corner, scroll to the bottom of the screen and tap “Delete this Sudo”.  Please note that deleting your Sudo will remove all data associated with that Sudo including:

  • The Sudo phone number
  • The Sudo email address
  • All the email, message, and call history
  • The Sudo’s contacts

Calling/Messaging

Which countries are supported for Sudo phone numbers?

Currently, SudoApp allows creation of a phone number for the United States, Canada and the United Kingdom. We expect to add phone numbers for more countries very soon. However, you can use SudoApp in most countries around the world. For example, you can be in Australia using your SudoApp Canadian number to call Canada, or most other countries in the world.

SudoApp-to-SudoApp (‘in-network’) calls are always free and unlimited worldwide. SudoApp offers paid plans for calling premium destinations.  ‘Out-of-network’ communications from SudoApp to non-premium destinations are free and subject to a fair usage limit of 20 hours per month for calling.

Tap the following link to see a map of free vs. premium destination countries and rates: Learn More.

What are Sudo credit packs and how do I purchase them?

Sudo credit packs are used to call premium calling destinations. We have 3 different pricing packs available for in-app purchases through SudoApp.

Calls, texts and emails to SudoApp, as well as non-SudoApp users outside of premium destinations, are always free. Tap the following link to see a map of free vs. premium destination countries and rates: Learn More.

How much data is used by a voice call and will this consume some of my cell data plan?

The voice calls are made over your data connection and consume 6 kilobytes per second. Another way to look at it is 1MB for a 3-minute call. Therefore, if you are using your device on a cellular network, the call will consume some of the data allowance from your cellular data plan. We strongly recommend that you are connected to wi-fi if using Sudo for frequent calling so that you do not incur excess charges on your cellular data plan.

Is it the same for text messages?

Yes, text messages also use your data connection. However, the amount of data usage is significantly less than that of a voice call.

What if I am at home, in a coffee shop, or at a hotel with a wi-fi connection?

Your voice calls and text messages will pass over the wi-fi connection rather than a cell connection. The cell data plan is not impacted in this case.

Do the phone numbers support voice calls and messaging?

Yes, the phone number supports both inbound and outgoing voice calls and messages.

Can I send and receive picture or video messages?

Yes. SudoApp supports sending and receiving MMS.  Please note however, some telecommunications carriers in certain countries do not support MMS. Therefore, if you send an MMS from SudoApp to an international number that does not support MMS you will get an error or the recipient may not receive your MMS.

Can I send and receive emoticons in my messages?

Yes, emoticons are fully supported in SudoApp.

How do I make an International Call from SudoApp?

To make an international call from SudoApp you must first dial “+” followed by the country code you are calling, followed by the number.  For instance if you are calling Australia you must first dial +61 followed by the number you are calling.   You must also save your contacts with the “+” country code for international numbers.

If you do not first dial “+” country code, SudoApp will automatically dial the country code of your Sudo number you are calling from.  ie. if you are calling from a US Sudo number, SudoApp will dial +1 if no “+country code” is dialed.

How do I send a message to an International number from SudoApp?

As with calling, you must first type “+” followed by the country code you are messaging followed by the number.  For instance if you are messaging Australia you must first type +61 followed by the number you are messaging.   You must also save your contacts with the “+” country code for international numbers.

Can I reset/change a phone number for my Sudo?

Yes, you can change/reset your Sudo phone number easily:

  • Tap the “I” icon on your selected Sudo
  • Tap the settings icon in the top left corner on the back of the Sudo
  • Tap “Reset” beside the the phone number

You will then be taken through the steps of creating a new phone number for your Sudo.  Please note that when you “reset” your phone number, the history (call records, message data) related to the reset phone number is deleted.

What will happen if a caller tries to call or message my deleted Sudos phone number?

They will get an error message that it is not a valid phone number.

When I make a call or receive a call on one of my Sudos, is the call log recorded in my iPhone call logs?

No. Your Sudo call logs are not recorded in your iPhone call logs. The only way to see the Sudo call logs is to open the SudoApp and view each Sudo’s call logs in the threads view.

I am using SudoApp on my iPhone. If I call someone which number will they see?

They will see the Sudo phone number you are calling from. Your mobile number (iPhone number) is never used or displayed.

When someone calls one of my Sudos, how will I know which Sudo they are calling?

SudoApp will display the Sudo’s name the incoming call is intended for, in addition to the caller’s phone number (or contact name). This makes it easy to understand the context of the incoming call.

Is voicemail supported in SudoApp?

Yes, voicemail is both supported and free! You can set up a separate voicemail greeting for each of your SudoApp numbers and can access your voicemail in the “threads” view or on the phone dialer screen.

How can I change my default voicemail greeting?

You can update you default voicemail message via the SudoApp settings:

  • Tap on any Sudo from the Sudo dashboard
  • Tap the settings icon in the bottom right corner
  • Scroll down and tap “Phone Settings”
  • Tap “Voicemail greetings”
  • Select the Sudo you want to change the greeting for
  • Tap “Record” and record your message
  • Tap “Stop Recording” when you have completed your new greeting
  • Tap “Save” in the top right to save the new greeting
Can I record a different voicemail greeting for each Sudo?

Yes, absolutely. Follow the steps above to record a greeting for each of your Sudos.

Can I change my default ringtone for a Sudo?

Yes. You can change your default ringtone via the SudoApp settings:

  • Tap on any Sudo from the Sudo dashboard
  • Tap the settings icon in the bottom right corner
  • Scroll down and tap “Phone Settings”
  • Tap “Phone Calls”
  • Select the Sudo you want to change the ringtone for
  • Play and select the ringtone of your choice
  • Tap “save” in the top right
Can I have a different ringtone for each Sudo?

Yes. Follow the steps above to change the ringtone for each Sudo.

SudoApp Contacts

Can I use my iOS contacts with SudoApp?

Yes, contacts within your iOS address book can be imported to your Sudo contacts. Note that each Sudo has its own separate list of contacts.

Are my Sudos contacts linked?

No, they are completely separate. However, you can import contacts from one Sudo’s contacts to another Sudo’s contacts.

Can I export a Sudo contact to my iOS device?

Yes, just open a contact from any of your Sudos’ contacts and tap “export.”

Can I share a Sudo contact?

Yes, just open a contact from any of your Sudos and tap “share.”

How can I easily share one of my Sudo’s contact details with a friend?

On the selected Sudo, tap the “share” icon at the bottom right of the Sudo. You can then send your Sudo contact details (name, number, email address) as a vCard to a friend via your SudoApp or via a 3rd party App on your device.

SudoApp Email

What will my Sudo email address look like?

Your Sudo email address will be generated based on your Sudo name. We have a number of Sudo-themed domains such as sudomail.com. You can always change/reset your email address at a later time by “editing” your Sudo.

Can I reset/change an email address for my Sudo?

Yes, you can easily change your Sudo email address:

  • Tap the “i” icon on the bottom right of your selected Sudo
  • Tap the “setting” icon on the top left
  • Tap “Reset” beside your email address on the Sudo details screen

You will then be taken through the steps of creating a new email address for your Sudo. Please note that when you “reset” your email address all the email history (sent and received emails) related to the reset email address is deleted.

What will happen if somebody sends an email to one of my deleted Sudo email addresses?

They will get an error message that it is not a valid email address.

How big is my SudoApp email storage?

Your SudoApp account can store up to 1GB of email messages across all your Sudos email address folders. The size limit for sending/receiving a single email is 10MB.

How do I access my Sudo emails?

The Sudo email accounts are accessed via SudoApp. Each Sudo in the SudoApp has its own email Inbox.

Does SudoApp email support folders?

Yes, the SudoApp email service supports sent, trash and draft folders. You can change folders in the email viewer.

How do I add attachments to email?

Currently you aren’t able to add attachments to an outbound email. You can however, include an inline image.

Can I receive attachments in an email?

Yes, SudoApp allows you to receive and view attachments in an email.

Can I use IMAP or POP to access my Sudo emails in the email reader of my choice?

No, your Sudo email threads and inboxes are only accessible from SudoApp. However, you can forward an individual email to another email address.

How can I select and delete multiple emails at a time?

From the email threads view:

  • Long tap on any email until the “edit” button appears
  • Tap “edit”
  • Selector buttons now appear beside all the email records in the email threads view
  • Select the emails you wish to delete or tap “Select All” in the left corner
  • Tap the trash can icon in the bottom left to move the selected emails to your trash folder

Note that you can use the same method to delete records from the “All,” “Message” and “Calls” views as well.

What happens to my emails once I trash them?

When you swipe left on an email in the email threads view and tap trash, your email is moved to the trash folder. The email will remain in your trash folder for 30 days. After 30 days the email is automatically and permanently deleted.

Will my Sudo email address or Sudo phone number ever expire?

Your email address will never expire, however in order to keep SudoApp free, we recycle inactive phone numbers after 25 days of inactivity.  Don’t worry we will give you plenty of warning and to keep this from happening just use the Sudo number (make/receive a call or send/receive message) once every 25 days.

SudoApp Security keys

What are SudoApp Security Keys?

SudoApp security keys are used to access your SudoApp account. The keys are stored on your device and used by our system to authenticate you into your account. Additionally, these keys are used to encrypt all your SudoApp data. Only you have access to your security keys and therefore only you can decrypt your SudoApp data.

Why should I back up my security keys to the iCloud?

If you lose your security keys (ie. lose your iPhone) you have no way to access your account and decrypt your data. Not even our technical team can decrypt your data as we do not have a copy of your security keys. Backing up your security keys to the iCloud allows you to easily restore your account to another iPhone/iPad if you lose your existing iPhone/iPad.

How do I back up my security keys to the iCloud?

You can easily back up your security keys via the SudoApp settings:

  • Tap on any Sudo from the Sudo dashboard
  • Tap the settings icon in the bottom right corner
  • Tap “Recovery Password”
  • Enter and verify a Password that will used to encrypt your security keys when they are stored in the iCould
  • Tap “Set Recovery Password” which will encrypt your security keys with your password and store them in your Apple iCloud account

Please ensure you retain your password in safekeeping as you may need this password in the future to restore your account in the event of a lost phone.

How do I transfer or restore my existing SudoApp account to a new iPhone/iPad?

First, you must back up your security keys from your original iPhone/iPad (see above).  When you install SudoApp on your new device (iPhone/iPad) with the same iCould account, you will be prompted during on-boarding to restore your existing security keys from the iCloud, thus accessing and installing your original SudoApp account on your new device. If you decline, SudoApp will create a totally new account on your new device.

If you did decline to restore your original security keys, however, you can decide to restore your original account at a later date via SudoApp settings:

  • Tap on any Sudo from the Sudo dashboard
  • Tap the settings icon in the bottom right corner
  • Tap “Recovery Password”
  • Tap “Restore Archive”
Other than reading this FAQ, how do I get help with Sudo App?

Please contact support@sudoapp.com.

SudoApp-to-SudoApp calling and messaging are unlimited (called “in-network” communications). SudoApp offers paid plans for calling premium destinations (https://sudoapp.com/callingrates).  By contrast, “out-of-network” communications to non-premium destinations are free and are subject to a fair usage limit of 20 hours per month for calling, and 3,000 total inbound/outbound SMS/MMS messages

SudoPay FAQ

What is SudoPay App?

SudoPay allows you to safely and anonymously pay for anything online. Using your credit card in ApplePay, SudoPay allows you to charge that card with amount to fund your SudoPay virtual credit card. Since ApplePay never proceeds merchants (Anonyome Labs, in this case), with any credit card information, you can be secure in the knowledge that you never have to share your personal credit card details with anyone…including us! Once funded, SudoPay cards can be used for shopping, gifting others with ‘digital cash,” and any online payment you’d rather not make with your physical card. SudoPay keeps your credit card information private, while protecting you from identity theft, card cancellations, unwanted spam and credit fraud. SudoPay virtual cards give you the freedom and control to shop anywhere – worry-free.

How do I use SudoPay?

Download the SudoPay app from the Apple App Store. Make sure Apple Pay is setup with your personal credit or debit card. This card is used to fund your SudoPay card(s) and insures that your use is 100% anonymous and secure. In the SudoPay app, you create a virtual card for a preset or custom amount. Now you can use the virtual credit card as you would a normal credit card with online merchants and retailers that accept MasterCard as a form of payment.

How do I enter the virtual card information into a merchant’s online checkout form?

Use the SudoPay App Extension or SudoPay Safari Browser Extension to autofill the virtual card information on the merchants website checkout. You can also tap any of the fields on your SudoPay card (16 digit card number, expiration date, and CVC) to copy and past directly into the fields on the merchants website checkout.

How do SudoPay virtual cards work with online retailers and merchants?

Retailers and merchants process SudoPay virtual cards the same way they process all MasterCard transactions. The SudoPay virtual card number and information is processed at checkout where the merchant sees and potentially saves the virtual credit card information on file. Since you are using a SudoPay virtual card, the online merchant will not see your personal credit/debit card or Funding Source information, they will only see the SudoPay virtual card information.

How do I pay for my SudoPay virtual cards?

SudoPay virtual cards are purchased via the credit card in your Apple Pay wallet, right on your iPhone. Using any valid credit or debit card in Apple Pay, users can fund and create their SudoPay virtual cards in the SudoPay application. The funding source will be charged the value of the virtual card plus a small service fee, each time you create one. For example. if you create a SudoPay virtual card for $100, your funding source in Apple Pay will be charged $100 plus a small one-time service fee.

How much do SudoPay virtual cards cost?

There is a small service fee to generate a SudoPay virtual card. While fees vary on card amounts, a $10 card incurs a $.90 charge while a $100 card would incur a $4.50 charge.

What transaction information shows up on my credit or debit card that I have set up in Apple Pay?

Your Funding Source’s credit or debit card statement transaction will show a charge for “SudoPay Card” for the amount you originally funded the SudoPay virtual card plus the service fee.

Where is the SudoPay virtual card’s transaction history?

In the SudoPay app you can access and view your SudoPay virtual cards, card details, and transaction history. By tapping on a virtual card from the home screen, you’ll be able to see the Transactions and Settings for that card. Tapping Transactions will provide a list of the transactions associated with the selected SudoPay virtual card.

How to refund the balance on a SudoPay virtual credit card?

In the SudoPay app you can select to refund the remaining balance of a SudoPay virtual card back to your Funding Source in Apple Pay.

 

From SudoPay’s home screen:

  • tap the card you want to refund the remaining balance,
  • tap Settings and then
  • tap “Refund Card Balance” button

This will return all remaining balance minus any pending transactions to the credit or debit card used to fund the virtual card in Apple Pay.

How do I create and send a SudoPay gift card?

Similar to creating a SudoPay virtual card for personal purchases, you can also create a SudoPay gift card to send to anyone, on any device. Make sure Apple Pay is setup properly with your personal credit or debit card that will be used as a secure funding source for SudoPay gift cards.

From SudoPay’s home screen:

  • tap “Create New Card” then tap “Gift”.
  • enter a recipient for the SudoPay gift card by selecting one of your contacts or entering the recipient’s cell phone number directly in the To: line.
  • enter the amount for the SudoPay gift card
  • add a background to the card from the curated, camera, or your camera roll
  • pay for SudoPay gift card using Apple Pay
  • send the iMessage with the SudoPay gift card and message to the recipient, and you’re done!
When I send a SudoPay gift card, how does the recipient receive it? And how can they use it?

The recipient of a SudoPay gift card will receive an text message to the recipient’s phone number. They will see an image of a gift card, your message, and a link to access their gift card in the text message. The recipient has several different options for viewing the SudoPay gift card. When they click the link, if they already have SudoPay downloaded on their device, it will automatically put the gift card in their SudoPay app. If they do not have SudoPay downloaded then the link will take them to a secure website to access the gift card details and see it’s balance. The user will has the option to download SudoPay to see and use their virtual card, or they can add it to Apple Wallet as an information card, or they can continue to access the link to view the card details and balance.

What happens if I accidentally send a gift card to the wrong number?

You can cancel the gift card any time up until the recipient activates it. Then you can make a new one and send it to correct number.

How do I know if the recipient got my gift card?

We’ll send you notification when they activate the gift card so you’ll know for sure they got it. If the recipient doesn’t activate their gift card after a period of time we’ll send you a notification to let you know in case you need to cancel the gift card and/or send it to a different number.

What devices does SudoPay support?

To create SudoPay cards, you’ll need an iOS device that support Apple Pay. Your SudoPay virtual cards can also be securely accessed from a Safari browser by downloading the browser extension from the Safari Extension Gallery.

Why do SudoPay virtual cards have a billing address already assigned to them?

Some online merchants require a billing address when purchasing from their sites. The SudoPay virtual cards come with a default billing address shown in SudoPay for each virtual card and in the card’s Settings. You can change or update the billing address of the card from card Settings. Please remember that the shipping address should be an address where you want the items delivered, otherwise you won’t receive your goods or services.

What name and billing address can I use with SudoPay virtual cards?

SudoPay virtual cards have customizable name and billing address. We provide a default, however you can change this at any time through the SudoPay app. Please note that you must update and save the name and billing address in the SudoPay app for the your billing address to take effect on the applicable virtual card. The name and billing address you use on a retailers/merchants site must match the name and billing address for the virtual card in the SudoPay app.

How do you refund a SudoPay virtual card’s balance to my funding source in Apple Pay?

In SudoPay app you can refund the remaining balance of a virtual card. Go to the card Settings and tap the button “Refund Card Balance”.

What if I have used the card?

The remaining balance of the card will refunded.

How long does it take for me to receive my refunded virtual card balance to my funding source?

It takes up to 3-5 business days for the SudoPay virtual cards balance to be returned to your personal debit or credit card Funding Source in Apple Pay once we issue the refund. We will almost always issue the refund immediately.

How can I tell when you issued the refund for my refunded virtual card?

In the virtual card’s settings we will show the date and amount of refund we issued. If we haven’t issued the refund yet we will show “Refund pending.”

What merchants can SudoPay virtual credit cards be used with?

US-based merchants and retailers that accept MasterCard as a form payment for goods and services.

Can SudoPay virtual credit cards be used for in-store purchases?

SudoPay virtual cards are designed to be used for online or over the phone purchases. We are planning to provide a physical card offering in the future.

Do SudoPay virtual cards work worldwide?

Today, the SudoPay app is offered on the US Apple App Store and can be used for purchases with US based merchants in US Dollars only. We are planning to expand to other countries and currencies in the future.

Why was a SudoPay virtual card purchase declined by the merchant or retailer?

If the online merchant declines a SudoPay virtual card, please check:

  1. your remaining virtual card balance is greater than the amount of the purchase,
  2. ensure all card details were entered correctly on the merchants website (16 digit card number, expiration, CVV),
  3. the correct billing address for the SudoPay virtual card was entered

If all these are correct or have been entered correctly, then the merchant may not accept MasterCard credit cards or they may not accept SudoPay virtual cards or they are not a US based merchant. Please contact the merchant if you believe these criteria are met and the issue persists.

Are there limits on the SudoPay virtual cards?

Yes, SudoPay virtual cards can be created for an amount between $10 and $1,000 USD. Users are limited to virtual card(s) up to a total value of $1,000 per day. Please see the Fair Use Policy for further information.

How long does it take for me to see a transaction on my SudoPay virtual card?

You will see a pending transaction as soon as the merchant authorizes the virtual card. This will stop being a pending transaction 1-3 business days later.

After making a purchase with a SudoPay virtual card I made an exchange or refund with the merchant. How do I get a refund? How long does it take?

Please follow the merchant’s policies for exchanges and returns. All refunds made by a merchant to your SudoPay virtual card will be posted to your virtual card within 1-3 business days of the merchant posting the refund, which is dependent on the merchant. If you do not see a refund within that time period, please follow-up with the merchant.

After I refund my SudoPay virtual card balance, how long does it take to post?

Please allow up to 3-5 business days for refunds to post to your funding source.

What appears on my debit or credit cards statement for my SudoPay virtual cards purchases?

For purchases with SudoPay virtual cards you will see on your credit or debit card Funding Source a charge from “SudoPay card” or “SudoPay gift card”

Why is there a charge on my bank or credit card statement from SudoPay?

When you create a SudoPay virtual card, the amount of the card is charged to your Funding Source in Apple Pay, which is your personal credit or debit card. Therefore, “SudoPay” will show up as the merchant for all SudoPay virtual cards created.

How do I file a dispute or issue a chargeback to a merchant I purchased from?

As with any online purchase, please follow-up with the merchant directly to dispute any charges or purchases. Please see the Terms of Service for additional information.

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